Privacy Policy and Marketing Preferences


Quick Summary: The Life of your Information

Devon Valley Holiday Village Privacy Pol;icy 

Protecting your data

At Devon Valley, we are strongly committed to protecting the privacy of our customers by respecting and complying with the General Data Protection Regulation.

The Data Controller

Devon Valley Holiday Village’s data controller is Devon Valley Partnership, Ringmore Road, Shaldon, Devon TQ14 0EY.

What personal data do we collect from you?

Personal data is information that can be used (either on its own or with another piece of information) to identify you. When you provide personal detail to us in person, over the phone, online, via email, or on a paper form, we may collect the following information from you:
• Your name, address, postcode, contact telephone number(s), and email address
• Details about how you originally heard about us
• Essential details relating to your booking, such as arrival/departure dates; names and ages of people in your party; and details of transactions against the booking including partially obscured card details.
• Notes or special instructions relating to your booking to enable us to give you the best holiday experience.
• Login details when creating an online account so that your account can be kept secure.
• Your marketing preferences so that we can make sure we only send you things you want to receive.
• Any information you send to us via our website or email so that we can deal with your requests as quickly as possible.
• Your feedback, opinions, and levels of satisfaction where you choose to complete our Guest Feedback Survey.
• If you apply for a job vacancy, we may store any information you provide on your CV, job application, or other information you give us in relation to your application for employment so that we can process your application.
• Any other information you may voluntarily provide to us.

How and why we process your data

In order to process data lawfully under the GDPR, we have identified lawful bases to do so:

• Processing is necessary for the performance of our contract with you when you book with us or take steps towards making a booking with us.
• Processing is necessary for the legitimate interests of Devon Valley Holiday Village.
Devon Valley may use your personal information for the following reasons:
• To make, or take steps towards making, a booking
• To process a brochure request and post it to you
• To administer your online account
• To respond to your request or enquiry
• To contact you by telephone or email

The purpose of processing your data is to allow us to record and access information about your booking(s) or contact made with us at Devon Valley.

We may also process your data to send you details of offers that we believe will be of genuine interest to you via email and/or post, but you may opt out of future marketing contact by contacting us at any point.

Security of your data

Your data is not shared with anybody outside of Devon Valley Partnership and is only viewed and/or processed by relevant employees to help provide you with the best service possible. Information about your visits to us is not disclosed to any third parties.

How long we retain your data

Unless by law we are required to keep your data for longer, we will not keep any personal data for longer than is necessary given the purposes for which we collected and use that information. However, we may still hold details of bookings for statistical purposes for an indefinite period, but no personal information will be kept.
 

Withdrawing your consent

You have a right to withdraw your consent to receive marketing materials from us via email and/or post at any time. You may fill in the form on this page or contact us to update your marketing preferences.

Your rights

Under the General Data Protection Regulation, you have certain rights. Your right to be informed is covered by this Privacy Policy. You also have the following rights:

• You may access your data and confirm that it is being processed by contacting us. This is without charge, except where requests are repetitive, unfounded, or excessive.
• You may rectify any inaccuracies in your data by contacting us.
• You may request the deletion of your data if you withdraw your consent to it being processed by contacting us. However, this can be refused if the data is only held for statistical purposes.
• You may request that the processing of your data is restricted, so that it is only stored and not processed any further by contacting us.
• You may object to processing for the purposes of sending you marketing communications by contacting us.
• You may lodge a complaint with the Information Commissioner’s Office

If you choose not to provide personal data

As per our Terms and Conditions, data from an online booking form or a telephone agreement shall constitute an offer by the client and a contract will exist if and when The Park issues a hire invoice, which is non-transferable. Therefore, your personal data forms part of a contractual requirement for your booking confirmation. If you choose not to provide certain data, you may be unable to receive invoices via email or post.

A note on links to other websites

Our website may contain links to other websites that are not operated by us. If you follow a link to one of these websites, then it should have its own privacy policy, but we do not accept any responsibility or liability for external websites or their privacy policies. We encourage you to read other websites’ privacy policies before you submit any information to them.

Had the most wonderful holiday. Staff were friendly and holiday village was very clean. Food was first class. Views were fabulous would highly recommend. Thank you to all the staff.

Kim Wall - Facebook - July 2017

Unsubscribe from mailshots

We will be sorry to see you go, but if you no longer wish to hear from us via email or post, please tick the box(es) below:

I no longer wish to receive special offers, competions,and great deals for Devon Valley via email


I no longer wish to receive special offers, competions,and great deals for Devon Valley via post


Please note, this does not affect you receiving essential information like holiday confirmations via email or post. We will deal with your request within hours of submission.
We never share your details with anyone else, and you can opt out from future contact by using the Unsubscribe link at the bottom of marketing emails from us. See our Privacy Policy for full information.