We strongly recommend that you take out our Holiday Cancellation Plan*, which covers you and your holiday party if you cancel your holiday, or a plan giving comparable cover.
Our Holiday Cancellation Plan* covers cancellation of your holiday should you or any other member of your holiday party be unable to travel due to sickness, redundancy, or jury service.
£15 per short break or £20 per week or more, per accommodation booked, must be added at the time of booking. If you choose not to take our Holiday Cancellation Plan or cover of your own, no refund will be given on any monies paid.
Should you be unable to travel due to sickness, redundancy, or jury service, and have taken out our Holiday Cancellation Plan, written proof in the form of a doctor’s certificate, employer’s or court notification will be required by recorded delivery 48 hours prior to your confirmed holiday start date. Having complied with this requirement, guests who need to cancel due to sickness, redundancy, or jury service will be entitled to a full refund of all monies paid, subject to:
* Terms and Conditions apply
Our Holiday Cancellation Plan also covers you and your party for cancellations due to reasons other than sickness, redundancy, or jury service. However, in this case, any refund will be subject to the sliding scale below:
| Number of days in advance of holiday start date | Cancellation charge |
|---|---|
| 56 days or more | £50 per week or part week |
| 55 to 43 days | 30% of total holiday cost |
| 42 to 29 days | 50% of total holiday cost |
| 28 to 8 days | 90% of total holiday cost |
| 7 days or fewer | 100% of total holiday cost |
The Holiday Cancellation Plan is non-refundable.
We're pleased to introduce our new inflatable fun sessions in our heated indoor swimming pool. Sessions run on selected dates and at selected times ...