Holiday Cancellation Cover

Your holiday cancellation plan

We strongly recommend that you take out our Holiday Cancellation Plan which covers you and your holiday party if you cancel your holiday, or a plan giving comparable cover.* Our Holiday Cancellation Plan covers cancellation of your holiday should you or any other member of your holiday party be unable to travel, due to sickness, redundancy or jury service.

Our cancellation plan must be added at time of booking - £15 per short break or £20 for a week or more, per accommodation booked. If you choose not to take our Holiday Cancellation Plan or cover of your own, no refund will be given on any money paid.

Should you be unable to travel due to sickness, redundancy or jury service and have taken out our Holiday Cancellation Plan, written proof in the form of a doctor's certificate, employer's or court notification will be required by recorded delivery 48 hours prior to your confirmed holiday start date. Having complied with this requirement, guests who need to cancel due to sickness, redundancy or jury service will be entitled to a full refund of all monies paid subject to:

1. An administration charge based on the duration of your holiday. (minimum £50)
2. Notice to cancel with written proof, received at least 48 hours prior to the holiday start date, whereafter the refund will be a maximum of 30% of the total holiday costs.
3. Payments made with vouchers, credit or transfer notes and or cancellation cover, credit card and amendment charges, will not be refunded.

All other cases. Our cancellation plan also covers you and your party for cancellations due to reasons other than sickness, redundancy or jury service. However, in this case, any refund will be subject to the sliding scale below.

Number of days in advance of holiday start date cancellation charges are payable Cancellation charge
56 days or more..........................................................................................................................£50 per week or part week
55 - 43 days.............................................................................................................................30% of total holiday cost
42 - 29 days.............................................................................................................................50% of total holiday cost
28 - 8 days..............................................................................................................................90% of total holiday cost
7 days or less...........................................................................................................................100% of total holiday cost
Holiday Cancellation Plan charge is not refundable.