Everybody whose booking has been cancelled has been contacted. This is for all bookings up to the end of May 2020.

Please do not contact us regarding bookings later on in the year, since - like everyone - we do not have the answers you are looking for.

Direct Bookings

We are not taking any balances at the moment, so please do not worry about any outstanding payments for holidays this year. Rest assured that we will not cancel your booking due to an unpaid balance and there will be no penalty for late payment. We will contact you if your balance does become due.

Hoseasons Bookings

Please contact Hoseasons.

Newspaper Promotions (Sun, Breakfree, etc.)

Balances for extras paid directly to us (such as service charge or optional extras) are no longer due at the moment. If your holiday does go ahead, then there will be no penalty for late payment. We will contact you if your balance does become due.

Direct Bookings

Yes, you can cancel, but it would be under our normal terms and conditions. Only in the event that we cancel your booking would you be entitled to a full refund. However, because of the extreme circumstances, you can transfer to the equivalent date, accommodation, and length of stay next year. There would be no charge for this.

Hoseasons Bookings

Yes, but you will need to contact Hoseasons.

Newspaper Promotions (Sun, Breakfree, etc.)

Yes, you can cancel, but no monies would be refunded. Only in the event that we cancel your booking would you be entitled to a full refund. Unless you have received an invitation from us to transfer your arrival date, your booking is not amendable, as per the terms of the promotion.

Direct Bookings and Newspaper Promotions

We will actively contact you by email or phone if your booking is affected. We know you are waiting to hear from us. In order to provide the best service possible, we ask that you correspond via email: updates@devonvalleyholidays.co.uk. Please include your booking number, name, postcode, and holiday dates. We are not currently accepting inbound phone calls.

Hoseasons Bookings

Sadly, we are unable to assist with bookings made via Hoseasons, but they will contact you if your booking is affected. However, if you have paid any extras directly to us (like half board), then we will be in touch to arrange a refund of those.

All Bookings

As soon as any decision is taken to cancel your holiday, we will notify you immediately by email or phone. You will be contacted at a later stage to arrange a full refund - or a transfer of dates if this is available.

Direct Bookings

If you opt for a refund, as soon as we can possibly administer it, it will be sent to you. This is an immense task that will be carried out as quickly as possible. There can be a delay of a few days after it is sent before it reappears back in your account, too. Please bear with us, as we are working in strict arrival date order.

Hoseasons Bookings

Your payments are taken and managed by Hoseasons. Please contact Hoseasons.

Newspaper Promotions (Sun, Breakfree, etc.)

You have paid the newspaper promoter for your accommodation, and you may have paid for extras directly to us. We will supply the promoter with a list of cancelled bookings, and you will receive a refund from them for your accommodation. When we receive confirmation from the promoter that you have been refunded for the accommodation portion, we will then contact you to refund any extras that you have paid. Please appreciate that this is a complex process due to the nature of the booking, but we are working as quickly as we can.

We cannot predict this. The reality is that nobody knows how long this will go on for, but as soon as we can provide a safe environment for our guests, we will reopen our doors.

Sorry, we are not taking inbound telephone calls as we transition to working from home. Rest assured that if you do miss our call, we have marked that you require a call back. We will try you again. Please use our dedicated email address: updates@devonvalleyholidays.co.uk.

No, please wait for us to contact you. Rest assured you will hear from us if and when anything changes with your booking. If you believe your contact details may have changed, then please email any changes to us on updates@devonvalleyholidays.co.uk, including your booking number (if you know it), your postcode, name, and holiday dates.