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Risk Assessment Result

Reception and Reservations - COVID-19 (Check-In and Guest Services)

First assessed: Thu 25th Jun 2020. Last updated: Tue 30th Jun 2020.

We identified the following hazards
  1. Collect of keys
  2. Sale of electricity cards
  3. Supply of additional accommodation keys
  4. General guest customer service (contact with guests)
  5. Handling of cash
We identified the following risks
  1. Contraction of disease
  2. Transmission of disease
  3. Interruption of business operation
We identified the following persons at risk
  1. Staff
  2. Guests
  3. Holiday home owners
  4. Contractors/subcontractors
  5. Visitors
  6. Caravan sales partners
We have put the following hazard controls in place
  1. Reduced allocation of accommodation
  2. Greatly enhanced pre-arrival information provided online
  3. Staggered arrival times with pre-booked slots (online check-in)
  4. Guest asked to confirm that no member of their party has experienced COVID-19 symptoms in the past 14 days when checking in online
  5. Public facilities closed, including Reception, which is replaced by a new Check-In Point serviced from the pub building
  6. Contactless key collection, where guest do not have to leave their vehicle and welcome packs are in sealed mailing bags
  7. Fully updated guest information with details of new procedures and "check-out checklist"
  8. Hand sanitiser provided to be used between each check-in
  9. Card, contactless, and mobile payments mandated for electricity cards
  10. Guests asked to confirm that nobody in the party has experience any COVID-19 symptoms since previously confirmed electronically
  11. Non-resident visitors are not permitted
  12. Tourist information leaflets and flyers removed
  13. Enhanced internal accommodation signage to show location of hot water switch and electricity meter (chalets) to reduce inquiries
  14. Guest service provided via email, Facebook Messenger, or telephone wherever at all possible
  15. Key deposit box for check-out relocated to outside new Check-In Point to allow contactless check-out (hand sanitiser next to box)
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