Lockdown Refund Promise: You can book with confidence - click for info

0344 557 5100

Daily 9am to 5pm
Official website Existing booking? 1

Refund Request (2020)

Direct Bookings


Please use the form below to request to have your 2020 booking refunded.

Did you book through Hoseasons, Booking.com, or a newspaper promotion? Please do no not use this form. Newspaper promotional bookings and Booking.com reservations will be refunded automatically. For Hoseasons, you should contact them directly.

  • Your refund will be processed by 31st July 2020
  • You'll get an email confirming the refund

Refund Request (Direct Bookings)

You can find your customer number on your confirmation or in an email from us
Please use the postcode associated with your booking
Multiple bookings on separate dates? Please submit a form for each one.
Please use the email address associated with your booking

Submit Refund Request

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