From 17th May 2021, we plan to reopen indoor dining in the Boathouse Restaurant, pending any government announcements.
We also hope to reopen our indoor swimming pool from this date, as long as it is safe and viable to do so within the COVID-Secure guidelines.
We're really excited to announce that between 12th April and 16th May 2021, we'll be providing the following services and facilities:
We are asking our guests staying during these dates to confirm that their party consists of a single household or support bubble. Please use our new COVID-Confirm tool to let us know if your booking meets the requirements of the government guidance or if you need to make changes. Thank you.
For holidays after this date, we are continuing to monitor government announcements to determine which facilities we are able to safely reopen. We'll keep you informed.
Due to the most recent government announcement regarding COVID-19 restrictions in England, we are sorry that we will not be able to provide your holiday for the dates you have booked.
If you booked direct with us, you should have received an email with the subject "IMPORTANT: Your Holiday Booking". This contains a link to our new online service, Make My Choice, where you can review and choose the option for your booking.
If you booked via Hoseasons, they should be in contact with you directly. Sorry, we are unable to administer changes to Hoseasons bookings ourselves.
If you booked via Booking.com, you should have already received a message from us informing you that your booking is being cancelled. The cancellation is being processed by Booking.com.
If you booked via a newspaper promotion (Sun Holidays etc.), we haven't forgotten about you. Please wait for contact from us as soon as we determine the options available for your booking.
It is disappointing that we will not be seeing you when planned, but hope we can see you another time.
Please avoid calling us - speediest responses are via email if you do have a question that we've not answered. You can reply directly to our email we sent you.
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