Help & FAQs

You will need to bring your own towels, tea towels, toilet roll, etc. For a full list and further information on what's included in your stay, please see Here.

Linen is provided, but beds are not made up for arrival, except for Platinum-standard accommodation.

Of course! Just please don’t put your BBQ near gas bottles or buildings. You can get a trivet for a refundable £2 deposit at Reception (as long as you bring it back clean). Oh, and don’t BBQ directly on grass. Make sure it’s cool before disposing of it. Please be respectful and don’t have BBQs after 10pm. PLEASE, NO fireworks or lanterns.

No, but WiFi is available for free at the Boathouse Pub and Restaurant, as well as on the restaurant decking and around the outdoor play areas.

We have good 3G and 4G coverage across the whole park, so you should have no problem making calls, sending texts, and using your mobile data.

Smoking is not allowed in your accommodation.