0344 557 5100

Mon-Fri: 9am-5pm / Sat: 9am-1pm.

Help & FAQs

Coronavirus (COVID-19)

If you can't find the answer you're looking for, then please Get In Touch.

Back to all Topics
Direct bookings are covered under the Lockdown Refund Promise. You would be offered a change of dates (no admin fee) or a full refund of all monies paid. We would contact you with full details and an easy way to choose your option. If you booked through an agent, you'll need to get in touch with them.
Direct bookings are covered under the Lockdown Refund Promise. If your area goes into lockdown, or there is some other government restriction that means you are unable to arrive for your holiday, you will be offered a change of dates (no admin fee) or a full refund.
Any current government guidelines must be adhered to. If you feel more comfortable wearing a face covering, we would encourage you to wear one in indoor spaces. If you are not wearing one, please be mindful of your distance between yourself and others. Likewise, you'll still see members of our Team wearing a face covering.
The Lockdown Refund Promise applies free of charge to all direct bookings in 2022. It covers you if either our area or your area goes into lockdown and this means you cannot arrive for your holiday. In this case, you'd be offered a full refund. Our Holiday Cancellation Plan is a paid extra that covers sickness, redundancy, and jury service as well as other reasons. It also covers self-isolation for your whole group. Please see full details for further information.

Other FAQ Topics

Booking your holiday Your accommodation Bringing a pet Accessibility Arrival and Check-In Park Facilities Food & Drink Entertainment Your departure

Share This Page

AA COVID-19 Confident
We're good to go!
Health Service Discounts

News and offers to your inbox

Sign up