Help & FAQs

You can book with us directly online via our website or over the phone. Either way, you'll get the same great price.

An initial deposit of £50 per week or part week is required. The full balance is due 8 weeks (56 days) before your arrival. For holidays booked fewer than 8 weeks in advance, the full balance is due immediately.

We accept credit or debit cards (except American Express). You can also pay by bank transfer, the details of which are on your confirmation. Please see further information on Payment Options.

You can be assured that we have taken every precaution to protect your details when booking online.

For bookings made directly with us, if you provided an email address when booking, it will be sent to you via email. Otherwise, we will send it in the post. There can be a short delay between booking and receiving confirmation, so do not worry if it does not come through straight away. If you think you've been waiting a little too long, please Get In Touch so we can send you another confirmation.

For booking made via an agent, like Hoseasons or Booking.com, they handle your confirmations, and you will need to get in touch with them.

For bookings made through newspaper offers, you will receive an initial confirmation from the promoter, but there is a delay between this and receiving your final booking confirmation from us. At busy times of the year, this can take up to 2 weeks, so please be patient.

We offer a Holiday Cancellation Plan that can be added at the time of booking. It covers you up to 48 hours before arrival against sickness, redundancy, or jury service. If you choose not to add our plan to your booking, then your holiday is not refundable. Full terms and exclusions apply. For further information, please see Holiday Cancellation Plan.