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Help & FAQs

Arrival and Check-In

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We'd be very grateful if you did - it makes everything run much more smoothly. Please follow the link in your email that you received from us. It's really easy to do. If you didn't get one and it's 3 days or fewer before you're due to arrive, then give us a call.
This depends on your online check-in. You will be invited to check in online 3 days prior to arrival, where you can pick your preferred arrival time slot. If you choose not to check in online, then the standard check-in time of 4pm will apply.
No. We will check your details against our records when you check in, so we don't need anything printed out. Please be green and keep your confirmation on the screen.
Check-in will be contactless and drive-through. Please ensure you check in online and book an arrival time slot.
Please let us know that you're here so we can mark you as arrived. If your accommodation is ready, then you can check in straight away. If it's not quite ready, then we'll send you a text message the moment it is! You can then come back to collect your keys.
No bother. We don't mind if you're running late, and you don't need to do anything (unless you think it'll be after 11pm). Please just have a safe trip and we'll see you when you get here!
The latest arrival time is 11pm. If you believe you won't be able to make it by then, then please contact us no later than 4pm the day before you're due to arrive.
Don't worry. You can simply approach one of the Guest Services Team at the check-in point and they'll be glad to help.

Other FAQ Topics

Booking your holiday Coronavirus (COVID-19) Your accommodation Bringing a pet Accessibility Park Facilities Food & Drink Entertainment Your departure

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