0344 557 5100

9am to 6pm every day

Cookie Notice

Keeping You Informed

What's a Cookie?

In computing terms, a cookie is a very small piece of data that is sent from our website server to your web browser. Your browser identifies this cookie and sends it back to our server each time you access a page on our website. This helps to keep things running nice and smoothly. For example, some cookies may help us identify whether you have visited our website before or if you are a brand new user.

How Do Cookies Affect Me?

The short answer: they help make your experience across the internet more streamlined and personalised. Cookies can do lots of things, like keep you signed in to certain websites so you don't have to keep entering your password every time. We respect your right to be informed about the cookies that we use and why we use them, so we've laid out the information below for you.

Not using cookies will impair your experience of our website. If you choose to block certain cookies, you may find it impossible to make an online booking, for example.

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Cookies We Use

We store a unique code for the duration of your browsing session that allows the brochure request, Lucky Dip Break request, and other forms to work properly. When you close our website, it's deleted.

In addition, we also set cookies that remember the last inputted values on the holiday search and best price finder forms. This means that when you return to either form during the same browsing session, your arrival date, number of nights, and total persons by age range are pre-filled in where available for your convenience. These are deleted when you close the browser.

Our online booking system provider also uses cookies that track your progress through the online booking system and allows you to take the steps necessary to complete your reservation. These cookies are essential to successfully make an online booking.

Analytical Cookies

Cookies that track and measure usage and interaction of this site are set by Google so that we can continue to produce engaging content. These cookies track things such as how long you spend on the site, pages you visit, and documents you download, how you reached our website, and what actions you took whilst browsing. This helps us to understand how we can improve our website for you. You are assigned a unique Client ID by Google, but we cannot personally identify you from this data.

Insight Data

We use technology that enables us to replay and analyse sessions of interaction with our website so that we can better understand our users' needs. We cannot see any data that you input when replaying sessions.

As part of this insight data, you may be prompted to answer questions that provide feedback whilst browsing our site. Cookies help remember whether or not you've already responded to one of these prompts, so we don't keep showing it to you.

Data is captured and stored in an anonymised form. Each user is assigned a unique ID to enable us to distinguish between returning and new visitors. However, this ID will never be used to identify an individual user or be linked with any other personal data.

You can request to opt out of insight data tracking here.

Advertising Cookies

We have relationships with third-parties, including Google, who may set cookies during your visit for remarketing purposes. This means you may be shown advertisements on other websites that relate to the content you have viewed on our own website.

To opt out of advertising cookies, please visit Network Advertising Initiative. You can also visit Your Online Choices to view and change your preferences for online behavioural advertising. Changing your preferences in relation to advertising cookies will not stop you seeing adverts online. Instead, the adverts you do see may be of less relevance to you.

We are not responsible for the content or function of either of these external websites.

Other Third-Party Cookies

We also use social media buttons and plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies:

These third-party companies may also have relationships with advertising networks.

  • AddToAny
  • ShareThis
  • Facebook
  • Twitter
  • Pinterest
  • TripAdvisor (AKA Sojern and Travelsmarter)
  • Trustpilot
  • Yell UK

The web security company Cloudflare also sets a unique ID each time you visit our website to keep things secure. Cloudflare delivers some of the content that you see on our website, and the cookie helps keeps their servers and our content safe.

You should perform a web search for these companies if you wish to review any of their cookie policies.

How long these cookies last (i.e. when they are deleted) depends on each third-party's policies.

Managing Cookies and "Do Not Track"

Although you can opt-out of cookies, we do not recommend doing so, as your experience will be impaired.

Managing and opting out of cookies depends on the browser, operating system, and device you are using. The website Cookies And You is really useful if you would like to learn more. And because this is an external website, they'll be using their own cookies, too, but we're not responsible for that.

There is also a feature called "Do Not Track" that is available on some web browsers. If enabled, it sends a message to the website you are viewing to request that your browsing activity not be tracked. There is no industry-wide standard as to how these requests are managed, so we cannot guarantee that such requests will be honoured. However, we still want to make you aware of this option so that we are as clear and honest as possible.

Other websites that you are signed into may set cookies on websites that you visit, including ours. For example, if you are signed into a Google Account on this browser, Google may set extra cookies that track your browsing history and activity. The same applies for other platforms, such as if you are logged in to Facebook. We are not responsible for the setting or behaviour of these cookies.

Other Site Data

We anonymously store the searches you perform on our website, namely online availability search and holiday home search. This allows us to analyse related trends and demands that may help us improve our guests' experience. We cannot identify you from these searches, not even by an identification number. No data apart from your input on the form and the date/time of the search is stored. Each search result is stored individually and never linked to any other data or any other search result.

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