Our Holiday Cancellation Plan* covers you and your party if you cancel your holiday. We highly recommend taking out this plan, or another plan that gives you comparable cover.
It must be added per holiday home at the time of booking. If you choose not to, then your holiday is not refundable, except under our Lockdown Refund Promise.
Our Holiday Cancellation Plan covers you and any member of your party in the event of not being able to travel to us due to sickness, redundancy, or jury service.
In addition to our Lockdown Refund Promise, our Holiday Cancellation Plan gives you additional COVID-related cover in the event that:
Please send us a cancellation request via email or letter, along with your contact details and holiday dates. Please also attach a copy of proof of your reason for cancellation, such as a doctor’s certificate, letter from your employer, or court notification. You are responsible for verifying that your request reaches us successfully. We highly recommend using a recorded delivery service if you send us a letter.
If we receive your request and proof more than 48 hours before your holiday is due to start, you will receive a full refund**. If it is fewer than 48 hours before your holiday is due to start when we receive your request and proof, the maximum refund will be 30% of the total holiday cost**.
You may still claim a refund if you need to cancel for reasons other than sickness, redundancy, or jury service. The amount you will receive back depends on how much notice you give us.
** When we calculate your refund, the following items are strictly non-refundable:
If you book a Simply Stay Flexi-Break in 2020, your refund will also include the original holiday deposit, less the Holiday Cancellation Plan itself.
* Please also see our Terms and Conditions that apply to your booking.
Last reviewed: 8 Nov 2019. We simplified the wording and layout, but the conditions remain the same.
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